In my previous post I talked about how non-conformances and their costs are key elements in eroding your profit margins and the importance of analysing each process in order to reduce the effects of non-conformances.As the world becomes more and more competitive it is fundamental that companies continually address all of it's costs.
Given that it is agreed that attention to each process is necessary then we must ask ourselves what is the best way of attacking this problem. The size and complexity of the business and the processes are of course relevant factors in the course and level of action to be implemented.
However one factor remains; if a business is serious and committed to a quality improvement program then the workforce however large or small must be involved across the whole of the organization and of course its suppliers must be included as part of that program.
Total Quality Management is the term that is well known to describe encompassing the workforce and suppliers in a common goal. There are many sources of information cover the subject of TQM.
Sometimes the subject matter may seem tedious, however this needs to be overcome if the business wants to maximize all of its resources in the pursuit of increased margins and staying ahead of the competition and in some cases, survival.
See other sources of information relating to this subject.
What experiences have you had implementing TQM?