Warren Buffett one of the most successful businessmen and investors of the twentieth century talks about the importance of outstanding customer care. He cites examples of businesses who didn't necessarily have the best product or capital investment in the business but those who cared about their customers, set out to delight them and became a friend of every customer.
No matter what external factors were at play, the economy the stock market etc, the focus was on the one thing that the business could change - the customer experience. He explains that you also need to multiply yourself through other people (staff) by treating them fairly in order to extend your business philosophy as the business grows.
I trust this video may be of interest to many of the Staffordshire Moorlands businesses
No matter what external factors were at play, the economy the stock market etc, the focus was on the one thing that the business could change - the customer experience. He explains that you also need to multiply yourself through other people (staff) by treating them fairly in order to extend your business philosophy as the business grows.
I trust this video may be of interest to many of the Staffordshire Moorlands businesses
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